These Terms of Service ("Terms") are a binding agreement between you and [LEGAL ENTITY] ("CubeChains", "we", "us"), operator of the CubeChains platform, the CubeChains Live desktop app, and their websites (together, the "Service"). Read them carefully. If you do not agree, do not use the Service.
1. Eligibility and accounts
You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. If you use the Service on behalf of an organisation (such as a school or company), you confirm you are authorised to bind that organisation to these Terms.
You are responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately at hello@cubechains.com of any unauthorised use.
2. The Service
CubeChains is a visual flow builder that lets you create regex-based and other text/data transformation pipelines and convert content into structured output formats. Transformations execute primarily in your browser (client-side); we store your flow configurations and any files you choose to upload. CubeChains Live is a desktop app that transcribes your calls on your computer and, when you ask, sends the parts you choose to an AI model to draft answers.
We may add, change, or remove features at any time. We may impose or change usage limits (for example, number of flows, integration imports per month, or storage) according to your plan.
3. Plans, payment, and renewals
The Service offers free tiers and paid plans (for example CubeChains Pro and Team, and CubeChains Live Self, Ready, and Intensive). Prices, what each plan includes, and available billing periods (monthly or yearly) are shown on our pricing page and at checkout. Payments are handled by our third-party payment processor; we do not store your full card or bank details.
Paid plans are billed in advance for each billing period. If your payment method supports recurring billing, your plan renews automatically at the end of each period until you cancel; otherwise we will ask you to pay before the next period starts. For yearly plans, we will email you a reminder at least 7 days before renewal.
AI credits. Some features (such as AI answers in CubeChains Live and the AI node in flows) consume AI credits. Credits come either included in a plan, granted each billing period, or as top-ups you buy separately. Unused credits included in a plan carry over to later periods. Credits have no cash value, cannot be transferred or exchanged for money, and can only be refunded as described in section 4. The credit cost of each AI answer is shown in the app.
Regional prices. Prices may differ by country. You must buy at the price for the country where you actually live. If you buy at another country's price, we may cancel the purchase with a refund, or ask you to pay the difference before the next renewal.
We may change prices with at least 30 days' notice; changes take effect on your next billing period, and you may cancel before then. We may suspend or downgrade accounts with overdue payments.
4. Cancellation and refunds
4.1 Cancelling. You can cancel a paid plan at any time by emailing hello@cubechains.com or, where available, from your account settings. Cancelling stops future renewals; your plan stays active until the end of the period you have already paid for. Except as set out in this section, cancelling does not give a refund for the remaining part of the current period.
4.2 First payment (7-day money-back guarantee). If you are not satisfied with a paid plan, you can ask for a refund within 7 days of your first payment for that plan. We refund the payment in full, minus the value of any AI credits included in the plan that you have already used, calculated at our top-up credit price. This applies once per account per plan.
4.3 Renewals. Monthly renewals are not refundable, except under sections 4.5 to 4.7. For yearly plans, you can ask for a refund within 7 days of a renewal charge; we refund it on the same basis as section 4.2.
4.4 Top-up AI credits. You can ask for a refund of a top-up within 14 days of buying it. We refund the unused part of that top-up, pro rata. AI credits already used are not refundable, including credits used for answers you stopped before they finished (you are charged only for what the model produced up to that point). If an AI request fails because of an error on our side and credits were deducted, we will restore those credits to your account.
4.5 Billing errors. If you were charged twice, charged the wrong amount, or charged after you cancelled, we refund the incorrect amount in full.
4.6 Service failure. If a paid feature is unavailable to you for more than 72 consecutive hours because of a fault on our side, we will, at your choice, refund the affected part of your current period pro rata or extend your plan by the lost time.
4.7 Changes and termination by us. If we discontinue a paid plan or the Service, close your account for reasons other than your breach of these Terms, or make a change to these Terms or the Service that materially reduces what you paid for and you cancel because of it, we refund the unused part of your current period pro rata and any unused top-up AI credits.
4.8 Suspension for breach. If we suspend or close your account because you materially breached these Terms (for example, the acceptable-use rules in section 7), we may refuse a refund for the current period, to the extent permitted by law.
4.9 How to request a refund. Email hello@cubechains.com with the email address on your account, the order or transaction ID from your receipt, and the reason for your request. We will reply within 3 business days. Approved refunds are processed within 14 business days to your original payment method. If that method does not support refunds (for example some bank transfers, virtual accounts, or retail-outlet payments), we will transfer the refund to a bank account in your name. Refunds are made in the currency you paid in; we are not responsible for exchange-rate differences or fees charged by your bank or card issuer. Your bank may take additional time to show the refund.
4.10 Payment disputes. Please contact us before disputing a charge with your bank or card issuer, so we can resolve it quickly. While a chargeback or dispute is open, we may suspend paid features on the account concerned.
4.11 Free trials. Free trials do not require payment and do not turn into a paid plan unless you choose to buy one, so there is nothing to refund.
Nothing in this section limits any rights you have under Law No. 8 of 1999 on Consumer Protection or other mandatory consumer-protection law.
5. Your content and data
You retain all rights to the text, files, and data you upload or process ("Your Content"). You grant us a limited licence to store, process, and display Your Content solely to operate and provide the Service to you.
You are solely responsible for Your Content and for having the legal right to upload and process it. You must not upload personal data of others (including student records or other regulated information) unless you have a lawful basis and the necessary authorisation to do so. Our handling of personal data is described in our Privacy Policy.
6. Shared and published flows
You may publish flows so others can discover and use them. Publishing a flow shares its structure (nodes, edges, and rules); it does not share your input data, uploaded files, integrations, or credentials. If you allow forking, other users may copy and modify your published flow structure. Do not publish flows that embed secrets, credentials, or confidential logic you wish to keep private.
7. Acceptable use
You agree not to:
- use the Service for any unlawful purpose or in violation of Indonesian law (including UU ITE) or applicable law in your jurisdiction;
- upload malware, or content that is infringing, defamatory, or unlawful;
- attempt to gain unauthorised access to the Service, other accounts, or our infrastructure;
- abuse, overload, or attempt to circumvent rate limits, quotas, or security controls;
- resell or sublicense the Service except as expressly permitted by your plan;
- use automated means to scrape the Service beyond the documented API and your plan limits.
8. Third-party services and integrations
The Service integrates with third parties you may connect (for example Google Sheets/Docs, Moodle, Kaggle, Hugging Face, or AI model providers). Your use of those services is governed by their own terms, and we are not responsible for them. You are responsible for the credentials and access you grant.
9. Intellectual property
The Service, including its software, design, and trademarks, is owned by [LEGAL ENTITY] and protected by law. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described.
10. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that transformation output or AI-generated answers will be accurate, meet your requirements, or be accepted by any third-party system (such as an LMS import). You are responsible for verifying output before use.
11. Limitation of liability
To the maximum extent permitted by applicable law, [LEGAL ENTITY] shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill. Our total aggregate liability arising out of or relating to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or IDR 1,000,000, whichever is greater.
12. Suspension and termination
We may suspend or terminate your access if you breach these Terms or if required by law. You may stop using the Service and delete your account at any time; request any refund you are entitled to under section 4 before you delete it. On termination, your right to use the Service ends; we may delete Your Content after a reasonable period, subject to our Privacy Policy and legal retention obligations.
13. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you (for example by email or in-app notice) at least 14 days before they take effect. If you do not agree, you may cancel before the changes take effect, and section 4.7 applies. Continued use after changes take effect means you accept the updated Terms.
14. Governing law, disputes, and language
These Terms are governed by the laws of the Republic of Indonesia. Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of Indonesia, without prejudice to any mandatory consumer-protection rights you may have, including the right to resolve disputes through the Consumer Dispute Settlement Agency (BPSK).
These Terms are made in Indonesian and English. If the two versions differ, the Indonesian version prevails.
15. Contact
[LEGAL ENTITY]
[BUSINESS ADDRESS]
Email: hello@cubechains.com
Phone: +62 888-0980-1292
Or use our contact form.